Frequently Asked Questions: Your True Health Experts Handbook
Welcome to True Health Experts' FAQ hub! We've compiled answers to the questions you might have about our products, our mission, and how we're making cooking a lifestyle. If you don't find what you're looking for, reach out to our Customer Support for personalized assistance.
Order Questions:
How do I place an order on True Health Experts?
Ordering with True Health Experts is a breeze! Simply browse our website, select the product you love, choose a color, and click 'Add to Cart.' Follow the checkout prompts to enter your shipping information and payment details. Once your order is confirmed, get ready to experience comfort like never before.
Can I modify or cancel my order after it's been placed?
We understand plans can change. If you need to modify or cancel your order, please contact our Customer Support team at info@truehealthexperts.com as soon as possible. We'll do our best to accommodate your request.
How can I check the status of my order?
Keep tabs on your True Health Experts goodies! Once your order is shipped, you'll receive a tracking number via email. Use this number to check the status and estimated delivery date of your package.
My tracking information shows "delivered," but I haven't received my order. What should I do?
First, check around your delivery area. Sometimes, packages are left in inconspicuous places. If you still can't locate it, contact your local postal service. If the issue persists, reach out to our Customer Support, and we'll do our best to assist you in locating your order.
Payment Questions:
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. You can also use popular payment platforms like PayPal and Shop Pay for a seamless checkout experience.
Do you offer installment payment options?
Yes, we offer installment payment options, depending on approval. Please check our website during the check out process.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Are there any promotions or discounts available?
Stay tuned! We often run promotions and special discounts. Follow us on social media @TrueHealthExperts and subscribe to our newsletter to be the first to know about exciting offers.
Shipping Questions:
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your True Health Experts package and anticipate its arrival.
What should I do if I receive a damaged or defective product?
We're sorry to hear that! If you receive a damaged or defective product, please contact our Customer Support team at info@truehealthexperts.com. Include your order number and clear photos of the issue, and we'll work swiftly to make it right.
Do you offer free shipping?
Yes, we offer free shipping on all orders $50 or higher. This is a limited time special. Please refer back to our shipping policy for more details.
Contact Questions:
What if I have other questions not covered here?
We're here to help! If you have any other questions or need further assistance, feel free to reach out to our Customer Support team at info@truehealthexperts.com.
Visit our Contact Us section to learn more!
We're dedicated to ensuring your True Health Experts experience is nothing short of amazing.